There are a couple of reasons that you may not have received an email with a unique link. The first is because the email has gone into your spam folder. As such please double-check. If you still haven't received an email after checking your spam folders it could also be because your landlord entered your email address into the system incorrectly.

To resolve this we suggest letting your landlord know you haven't yet received an email to set up online rent collection.

Additionally, you can reach out to us directly at help@landlordstudio.com and we should be able to help you.


Can I turn off Auto-Pay?

You can turn off auto-pay at any time. However, we recommend using the auto-pay feature to make sure your rent payments are made on time each month


When should I set the rent payment day for?

Currently, funds take between 3-5 business days to reach your landlord's account. As such we've enabled a feature that allows you to schedule the date for funds to be withdrawn from your account a number of days before the rent due date.

Setting this date as 3 - 5 days before the rent due date should allow your rent payment to arrive on time and ensure you avoid potential late fees.


How do I log into the Tenant Portal?

You can log into the tenant portal here: https://tenant.landlordstudio.com/ using the email address and password you first set.


What if I lose My Password?

If you lose your password or can't remember it, please click on the fort password option on the login page and reset your password using your login email address.


Can I pay with Credit Card?

No. We currently only allow rent payments via ACH bank transfer.


Does using Landlord Studio Cost me anything?

Paying via landlord Studio doesn't cost the tenant anything. It does, however, entail a small transaction fee for the landlord.


Got further question? Email us at help@landlordstudio.com

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