- How can I be sure the process is secure?
- How much does online rent collection cost?
- How long does it take for funds to reach my account?
- What happens when the rent payment is completed?
- Can tenants create recurring payments?
- How do tenants pay?
- What happens if my tenant doesn’t get the email?
- What if my tenant has insufficient funds?
- Can tenants make partial payments?
- Can tenants turn off auto-pay?
- How do you verify your identity to receive secure payments?
- Can I receive rent to multiple bank accounts?
Landlord Studio's Online Rent Collection feature allows tenants to transfer rent payments directly into their landlord's bank account. It is easy, secure, and fast.
Some of the useful features include auto-pay (which allows tenants to set up recurring payments), automatic rent tracking (rent payments will be automatically logged and tracked in Landlord Studio), and the tenant portal which gives visibility to upcoming and overdue rent payments to tenants.
Below we outline a few of the frequently asked questions about Online Rent Collection.
How can I be sure the process is secure?
Our Online Rent Collection is powered by Dwolla. We don’t handle or store any of your banking or payment details. In an industry where trust is paramount, Dwolla's sophisticated security practices give landlords confidence that their data is being protected. For more information please see their website.
How much does online rent collection cost?
We take a processing fee for each rent transaction which is subtracted from the total rent amount. This fee depends on which plan you are on and starts from $1.25.
How long does it take for funds to reach my account?
The average transfer times are between 3-5 working days. We are already looking into initiating instant transfers so keep your eyes open!
What happens when the rent payment is completed?
We will automatically log the rent collected in our income tracker against the relevant property. Additionally, we will automatically log the processing fee as an expense.
Once funds are received you will be notified and you can simply log in to the app to double-check the income has been correctly logged.
Can tenants create recurring payments?
Yes, once they’ve created their account they can turn on auto-pay and set the payment to be made at the same time each month. Meaning no more missed or forgotten rent payments.
How do tenants pay?
They will receive an email with a unique one-time link. They simply need to follow this link, set up their account, and then they can log in at any time to pay. Additionally, they can set up auto-pay which will set their rent to be paid at the same time every month.
More information can be found in our article How to Set up Online Rent Collection.
What happens if my tenant doesn’t get the email?
Unlink your tenant from the property. Then double-check you have entered the email address correctly. Next, simply link the tenant to the property again. You will get a popup asking you if you want to email the tenant again. Select yes.
Are there any limitations to credit unions or banking institutes that can be used?
There should be no banking institutes or credit unions that can’t be used to pay through the Landlord Studio system. If you do have issues connecting your institute to make payments please reach out to firstname.lastname@example.org and we will help you resolve the issue.
What if my tenant has insufficient funds?
If payment is attempted but the tenant has insufficient funds in their account Dwolla will attempt to pull the funds but this process will fail. You will receive a notification after 3-5 days notifying you of the failed payment attempt.
It is recommended you then reach out to the tenant and ask them to attempt to make the payment again through the system. To do this they simply need to log in to the tenant portal and hit pay next to the rent due amount.
Important things to know about failed payments:
- Landlord Studio never automatically re-tries a failed payment, so renters must make a new one-time payment to cover the payment that failed.
- Landlord Studio does not charge any kind of NSF or failed payment fees. If your renter's payment fails, and they see an ‘NSF’ or ‘failed payment’ fee, they need to speak with their bank directly.
- If you want to more details about why a payment failed, you can reach out to support at email@example.com for more information.
Can tenants make partial payments?
No. The landlord sets the amount of rent due which the tenant can see on the tenant portal. It is recommended that they simply set the auto-pay feature to draw the full amount every month.
Can tenants turn off auto-pay?
Tenants can toggle of auto-pay at any time and choose to manually log in and pay at any time.
How do you verify your identity to receive secure payments?
We are required by law to verify the identity of all individuals using a Landlord Studio account to receive payments through Landlord Studio. This means that even as an LLC or property management company, you'll still need to use your SSN to verify your identity and receive payments.
Can I receive rent to multiple bank accounts?
Yes, you can add multiple checking accounts to your one Landlord Studio account and choose which account to accept specific rent payments into. When setting up online rent collection you will be asked to select which bank account to collect rent with or to add a new one. You can then edit or enter new details at any time.
Note: Right now there isn’t a way to collect a single rent payment rent from multiple individuals or divide a single rent payment between multiple checking accounts. Rent payments can only be sent in full to one account.