Note: This article is for tenants. If you are a landlord you will want to head over to this article to learn more about How to Set Up and Collect Rent with Landlord Studio.
As a tenant you can now pay your rent online through Landlord Studio. For this feature to be used your landlord needs to enable online rent collection on their account. You will then receive an email (please double check your spam folder) with a unique link to set up your account on the tenant portal.
From the tenant portal, you can pay your rent as well as view past and upcoming rent payments. Simply connect your bank account and you can then transfer your rent directly to your landlord.
We suggest you enable Auto-Pay, so you never miss your rent due date again. You can disable Auto-Pay at any time should you so choose, and instead, log in each month to manually pay your rent.
Setting the Rent Payment Date
Payments currently take between 3-5 days to reach the landlord's account. As such we have created a feature to allow you to set the payment date a couple of days before the rent due date so that the rent clears and reaches your landlord on time.
How to Pay Your Rent Online
Step 1. Create your account
Once online rent collection has been set up by your landlord in Landlord Studio, you will receive an email notifying you of the request to pay rent online. If you don't receive this email please contact your landlord and ask them to resent the unique link.
You need to follow the unique link to complete your setup. This will lead you to a login page.
We advise all landlords to notify tenants of this incoming email and for tenants to check spam folders.
Note: Please use a strong unique password.
Step 2. Connect your bank account
To pay via our online rent collection feature you will need to select the bank account with which you will be paying the rent.
Click on the "Connect Bank" button.
And follow the prompts.
If your bank isn't listed please choose the option to manually connect your bank account.
Step 3. Pay
The upcoming rent amount will show on the portal dashboard.
You can click the "Pay" button to set up ongoing payments or create a one-off payment.
We have enabled an option to allow you to choose the number of days before the rent due date that you want funds to be withdrawn from your bank account.
As the payment takes 3- 5 days to be processed we recommend that this is set accordingly so that rent arrives in the landlord's account on or by the rent due date.
This will then schedule all ongoing payments to be deducted from the tenant's account until the lease end date.
You can turn off auto-pay by turning off the toggle for "Automatic Rent Payments".