With over 50 years of combined experience in financial security, we understand more than anyone the importance of having thorough security when it comes to financial transactions.
As such, in order to ensure the complete protection of our customers from financial fraud, we have implemented strict security protocols which customers will need to go through to use our online rent collection feature.
Here's a guide on how to complete the 2-step verification process on Mobile.
Part 1: Landlord Studio pre-verification
Step 2: Fill out the form with your first and last name, and date of birth.
Make sure the information you provide matches your ID.
Step 3: Select your ID type and upload a clear photo. You will need to have either one of the following handy:
driver's license (front
or your State ID (if applicable).
You can choose to take a photo or upload an existing one from your camera roll.
Please ensure the image is clear and readable.
Hit Submit when ready.
Step 4: You will then be asked to submit a video selfie.
Take a video selfie using your device camera in good lighting. Hold your ID steady next to your face as directed for 10 seconds.
Hit Start Recording when ready.
Click on Request permissions to grant access to your camera and microphone.
Hit Record to begin recording.
When done, click Submit.
We will then review, verify and enable online rent collection within 24 hours of receiving your application.
How we protect your identity documents.
Your documents will be temporarily stored on our secure servers. After a manual confirmation of your identity, the documents will be deleted and online rent collection enabled on your account.
Part 2: Verification with our payments platform provider Dwolla
Once your identity has been verified by Landlord Studio, you will need to complete the online rent collection set up through the last verification step with Dwolla.
Whilst the first security verification step is to verify you are who you claim to be and are the owner of the identifying documents, this next step is with our payments provider Dwolla, and is necessary to securely connect your bank account to receive funds.
Step 1: Fill out the form with the details below and click on Agree and Continue
We do not handle any of your details at this stage. However, we will match the documents with those we verified earlier so please make sure to use the same ID as Part 1.
All done! You will get a confirmation that Online Rent Collection is now enabled.
If you get a message saying your application was rejected, please message us at firstname.lastname@example.org and we'll be happy to look into this further for you.