What You Need To know
This feature is available in the US only.
Online Rent Collection gives tenants the ability to transfer rent directly into their landlord's bank account and set up recurring payments. They cannot at this time pay with a credit card.
Our Online Rent Collection is powered by Dwolla. In an industry where trust is paramount, Dwolla's sophisticated security practices give landlords confidence that their data is being protected. For more information about their privacy and security, please visit their website here.
Detailed How To Set Up and Collect Online Video
Setting Up Online Rent Collection
You can set up tenant payments for any or all of your properties.
Step 1: Enable Online Rent Collection on your Lease
To enable the feature, toggle the slider to YES on the lease set up page and Save.
When you enable online rent collection you will also be given an option to choose which party pays the ACH processing fee.
If you assign it to your tenant the fee will appear in the tenant portal as a convenience fee. Tenants are charged a flat rate of $2.50 per transaction.
Step 2: Security Verification
Next, you will be required to go through our security verification. This security check will only happen the first time when you enable online rent collection.
Note: you must use a valid address not a PO Box number to verify your identity.
Enter your name, date of birth, address, and SSN. Make sure the details entered on this page are an exact match to the ID you plan to use.
Note: We do not store sensitive data.
Upload your chosen ID. This can be a Driver's Licence, Passport, or State ID.
The final step is to upload a short video (approximately 5 seconds) clearly showing your face and your ID. This step is to prevent bots and fraud, and ensure you are the owner of the ID that was uploaded.
Step 3: Select Your Bank Account
Next, you will need to fill out the form with your Bank Account Details. Click on Add Bank Account when done.
The property page will show the confirmed bank at the top of the property page.
You can change the connect bank account at any time by clicking on the green bar at the top of the property page.
Step 4: Add/Confirm your Tenants
If you have already added tenants to the lease they will appear on this page.
Select them and hit save.
If you've not already added them to the lease already you will need to either link or add them now by clicking the Add New Tenant button. Make sure they have an accurate and up-to-date e-mail address entered into the system.
When you're ready, hit save.
Step 5: Inviting Your Tenants to Pay Online
Once you have completed the set up your tenants will automatically be sent an email invitation with a unique link to set up on our tenant portal and start paying rent.
Note: Please have your tenant check their spam folder
Note: If your tenant doesn't receive the email or the link expires, you can resend this email at any time by clicking the tenant status chip which will appear below their name on the property page.
What Happens If the Security Verification Fails?
There are several reasons why the security verification might fail.
If your ID does not exactly match the personal details you entered.
The ID is unclear, blurry, or cropped.
You do not appear to be the owner of the ID
To resolve this please try reuploading your ID. If this still fails you can reach out to us at firstname.lastname@example.org
The Tenant Status Chip
The status for Online Rent Collection is shown on the Tenant card below their name. This may either be any of the following: Not Invited, Invited, Manual or AutoPay. You can then click on the status to send or resend an invite for the tenant to set up and activate Online Rent Collection.
To resend the invite email click on the tenant status chip and confirm you want to resend.
Note: Share this link with your tenant and help them get set up.