FAQ's
Frequently asked online rent collection questions and trouble-shooting.
Online Rent Collection FAQsFrequently asked questions about our Online Rent Collection feature
Payment Failed - ACH Return CodesIf a payment fails you'll get one of the following return codes explaining why.
Can My Tenants Make Partial Payments via Online Rent Collection?Enable partial payments and allow your tenants to pay their rent in multiple parts.
How To Collect (And Forgive) Late Fees With Online Rent CollectionAutomate and collect late fees with Landlord Studio's Online Rent Collection
How Long Until I Receive The Rent After the Payment is Initiated?When will the rent payment reach your bank account?
What if You Can’t Connect Your Bank Account Through Plaid to Receive Rent Payments?Manually connect your bank to receive payments even if it's not listed on Plaid.
Why is Security Verification Required?The importance of payment platform security verification to prevent fraud and financial crime.