When a tenant pays rent online through Landlord Studio, the payment appears in their payment history in the tenant portal, which is their record of it. Landlord Studio does not email a separate receipt for online payments. If your tenant wants an emailed receipt, you can send one from Payment History. For rent paid another way, such as cash or check, turn on "Send Receipt" when you log the payment and the tenant gets an email receipt, with you copied in.
How rent was paid | What the tenant gets |
Online (ACH or card) | The payment in their tenant portal history. You can email a receipt from Payment History. |
Logged by you (cash, check, other) | An email receipt, if you turn on "Send Receipt" |
See Emailing Payment Receipts for the steps, and Email and SMS templates to change the receipt wording.