If Landlord Studio sends emails to your tenants on your behalf (for example, official documents, certificates, reminders, receipts or more), the Communication Log gives you a record of those messages.
The list of emails tracked will grow over time. Only compliance related emails in the UK are visible during the preview period.
Open a tenant's Communication Log
Step 1: Select "Contacts" in the left navigation, then select "Tenants".
Step 2: Select the tenant whose communications you want to review.
Step 3: On the tenant's profile, select the "Communication log" tab.
Landlord Studio will display a table of every email sent to that tenant, with the date created, the email subject, and the delivery status.
View the details of an email
Step 1: Find the email you want to inspect in the table.
Step 2: Select the arrow on the right of the row to expand it.
Landlord Studio will show the recipient address, the full message body, the number of attached documents, and time.
Understand the delivery statuses
The "Status" column tells you what happened to the email after Landlord Studio sent it.
Sent: Landlord Studio successfully sent the email to the tenant's email provider. It does not confirm the tenant has read it.
Processing: Landlord Studio has attempted to send the email to the recipient. Awaiting on delivery confirmation. This could take up to 1 hour for the status to update.
Opened: The tenant's email client loaded the message. Some clients block this signal, so an email can be read without ever showing as "Opened".
Bounced: The tenant's email provider rejected the message. This usually means the address is wrong, the inbox is full, or the provider flagged the email as spam. Update the tenant's email address on their profile and resend the document.
If you need help reading the Communication Log or chasing a bounced email, reach out via the in-app chat or at support@landlordstudio.com.