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How to Invite Tenants to Create Maintenance Requests
How to Invite Tenants to Create Maintenance Requests

Allow your tenants to submit maintenance requests online via the tenant portal.

Oliver Chiang avatar
Written by Oliver Chiang
Updated over a week ago

What You Need To Know

  • Tenants must receive an invite to the Tenant Portal in order to raise maintenance requests online.

  • Tenants can download the Tenant App to view their payment history and submit maintenance requests.

  • Landlords will need to complete the online rent collection setup if they want to allow tenants to pay rent online (USA only).

Download the tenant app

How to Invite Tenants to Access the Tenant Portal

  1. Select the relevant property or unit from the left-hand menu.

  2. First, you need to add your tenant details. On the property details page, scroll down until you see the [Add/Link Tenant] button

    (If you've already added your tenants skip to step 6)

  3. Select [Add/Link Tenant]

  4. On the Link Tenant page, select [Add New Tenant]. If the tenant already exists in the system, simply select the tenant from the list shown.

  5. On the Add New Tenant screen, enter their "First Name", "Last Name", and "Email Address" and click [Save].

    You can add additional information including their contact number and notes.

  6. Once saved you'll be redirected to the property dashboard again.

    Scroll down to the Tenant section again and click on the "Not Invited" chip, or use the send email button to send an invite email to the tenant.

  7. Confirm you want to invite your tenant to the tenant portal by selecting "Send".

  8. An email will be sent to the tenant with further setup instructions. The status of the tenant will change to "Invited".

How to Enable Tenant Maintenance Requests

In order for your tenants to be able to submit maintenance requests online, you will first need to enable this feature.

Head to the general settings More -> General menu.

Then select "Yes" from the dropdown under the "Enable Tenant Maintenance Requests" option.

This will allow tenants to create new maintenance requests and view maintenance request statuses in the tenant portal.

How Do Tenants Submit Requests?

Once the tenant has created their account and you've ensured the setting is turned on, a new menu will appear on the top right corner of the tenant portal.

By clicking on this tenants will be able to view all maintenance requests related to their rental property.

Note: We will be providing more granular controls over maintenance request visibility in the near future.

How Are Landlords Notified?

When your tenant(s) create a maintenance request via the Tenant Portal you will receive a notification email from Landlord Studio.

And the request will appear on your maintenance request board under the New column.

Log into Landlord Studio to add a priority and track the request progress.

Download the tenant app

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