If you share your Landlord Studio account with other users, the person who looks after your tenants day to day may not be the account owner. This guide explains how to choose which user receives tenants' replies to the emails Landlord Studio sends them.
What you need to know
This setting is available on the PRO Plus plan only.
It is only useful if your account has more than one user. Find out how to add users to your account.
You can change it from the Landlord Studio website.
It is an account-level setting. One user receives replies for all your properties and tenants.
If you don't choose anyone, replies go to the account owner, just as they did before.
Choose who receives tenant replies
Step 1: Select "More", then "Settings".
Step 2: Under "Communication", select "Notification preferences".
Step 3: In the "General" section, open the "Who should receive tenant replies?" dropdown.
Step 4: Select the user who should receive tenant replies.
Step 5: Select "Save".
ℹ️ Check the "Email to:" address before you save. Replies go to the email address on that user's profile, so if it is out of date, tenant replies will not reach anyone on your team.
If the chosen user is removed from your account
If you remove the user you chose, Landlord Studio will send tenant replies to the account owner automatically. You don't need to do anything. This includes notifications that were already waiting to be sent.
The "Replies go to" setting will show that replies are going to the account owner. You can choose another user at any time.
Related
If you need help choosing who receives tenant replies, reach out via the in-app chat or at help@landlordstudio.com.