When your tenants initiate a payment you will receive a notification by email. Additionally, various payment status tiles will appear on your dashboard.
Payments take 3-5 business days to process and reach your account.
On mobile, you will see various tiles that display the following statuses:
Payments in Progress (ACH) US Only
Processing of payments currently takes up to 3 business and means our payment provider is confirming the transaction. The transaction has not yet cleared and could still fail if the tenant has insufficient funds.
Once the transaction has completed processing it has cleared and will be in your account within 1-2 business days.
Note: We are currently working on UX updates to make this more obvious in the app and give a clearer status of each payment.
View Payment Status On Desktop
On our desktop portal, you can see the date a tenant has scheduled their rent payments as well as the estimated arrival date of funds in your bank account.
You can view a more detailed breakdown of the status of the payment by hovering your cursor over the payment status.
If a payment is scheduled but not yet processed, you will see the date the tenant has scheduled for the payment to be taken from their account underneath the payment status.
If the payment is processing that means we have attempted to withdraw funds from their account. Unless they have insufficient funds the payment will be in your bank account within five working days. You will be able to see the estimated arrival date of the funds in your connected bank account underneath the payment status.
In the dashboard view, you will see the payment status listed for each property.
New Payment Statuses
The rent is overdue and the tenant has not made any effort to pay the rent using online rent collection.
The rent is due within the next 7 days.
Payments are up to date and no further rent is due within the next seven days.
This occurs when there is more than one valid status. For example, a tenant has scheduled a payment for part of the rent amount. This would then be both overdue and scheduled.
The tenant has scheduled the payment through the online rent collection but the payment has not yet been made e.g. the money has not yet started the transfer.
Payment has been initiated by the tenant and is processing through the ACH system.
New Online Rent Collection Column
Quickly identify which properties have and don’t have online rent collection enabled.
Online rent collection is enabled.
Online rent collection is not enabled.
Tenant not invited
Online rent collection is enabled but the tenant has not been invited to use it yet.
An online rent collection invitation has been sent to the tenant. Awaiting tenant account creation.
Bank not connected
Online rent collection is enabled but the bank has not been connected yet.