When your tenants initiate a payment you will receive a notification by email. Additionally, a payment status bar will appear on your dashboard.
Payments take 3-5 business days to process and reach your account.
On mobile you will see this status bar showing you how far along this process is.
Processing of payments currently takes up to 3 business and means our payment provider is confirming the transaction. The transaction has not yet cleared and could still fail if the tenant has insufficient funds.
Once the transaction has completed processing it has cleared and will be in your account within 1-2 business days.
Note: We are currently working on UX updates to make this more obvious in the app and give a clearer status of each payment.
View Payment Status On Desktop
On our desktop portal, you can see the date a tenant has scheduled their rent payments as well as the estimated arrival date of funds in your bank account.
You can view a more detailed breakdown of the status of the payment by hovering your cursor over the payment status.
If a payment is scheduled but not yet processing you will see the date the tenant has scheduled for the payment to be taken from their account underneath the payment status.
If the payment is processing that means we have attempted to withdraw funds from their account. Unless they have insufficient funds the payment will be in your bank account within five working days. You will be able to see the estimated arrival date of the funds into your connected bank account underneath the payment status.