View Property Status on Mobile
If Online Rent Collection is enabled, you can now view the payment status by property from the mobile dashboard. Tap on the Payments in Progress tile at the top of the page.
You will then be able to view the payment history by property. Tap on the property to expand the status list. Scroll down to view more properties.
See below for the new payment statuses.
See Tenant Details on Hover
You can now hover over a tenant's name to get a full list of the current tenants linked to a property. Additionally, if you have enabled online rent collection on the property, you can see here whether or not they have completed their setup for online rent collection.
The tenant’s status will either be Not Invited, Invited, Manual, or Auto-pay.
Outstanding Payment Details on Hover
The rent amount now updates if payments have been scheduled through the online rent collection feature, or if a partial payment has been made.
When you hover the mouse over the outstanding amount you will get a breakdown of the total amount due, any scheduled payments, and details of partial payments.
New Payment Statuses
Alongside the new dynamic payment amounts, we’ve also introduced new payment statuses.
The rent is overdue and the tenant has not made any effort to pay the rent using online rent collection.
The rent is due within the next 7 days.
Payments are up to date and no further rent is due within the next seven days.
This occurs when there is more than one valid status. For example, a tenant has scheduled a payment for part of the rent amount. This would then be both overdue and scheduled.
The tenant has scheduled the payment through the online rent collection but the payment has not yet been made e.g. the money has not yet started the transfer.
Payment has been initiated by the tenant and is processing through the ACH system.
New Online Rent Collection Column
Quickly identify which properties have and don’t have online rent collection enabled.
Online rent collection is enabled.
Online rent collection is not enabled.
Tenant not invited
Online rent collection is enabled but the tenant has not been invited to use it yet.
An online rent collection invitation has been sent to the tenant. Awaiting tenant account creation.
Bank not connected
Online rent collection is enabled but the bank has not been connected yet.
View Payment Status On Desktop
On our desktop portal, you can see the date a tenant has scheduled their rent payments as well as the estimated arrival date of the funds in your bank account.
If a payment is scheduled but not yet processed you will see the date the tenant has scheduled for the payment to be taken from their account underneath the payment status.
If a payment is processing, that means we have attempted to withdraw funds from their account. Unless they have insufficient funds the payment will be in your bank account within five working days. You will be able to see the estimated arrival date of the funds in your bank account underneath the payment status.
View Payment Status On Hover
When a payment is processing, you can view a detailed breakdown of the current status of the payment by hovering your cursor over the payment status.
There are four stages to the payment status. The first is the tenant making the payment, the second is the funds clearing, the third is our payment provider processing the payment and the final step is you receiving the funds.
We will highlight what status the funds currently are at and when you can expect to see them reach your connected bank account.