See Tenant Details on Hover

You can now hover over a tenant's name to get a full list of the current tenants linked to a property. Additionally, if you have enabled online rent collection on the property, you can see here whether or not they have completed their setup for online rent collection.

The tenant’s status will either be Not Invited, Invited, Manual, or Auto-pay.

Read more about the tenant statuses here.

Outstanding Payment Details on Hover

The rent amount now updates if payments have been scheduled through the online rent collection feature, or if a partial payment has been made.

When you hover the mouse over the outstanding amount you will get a breakdown of the total amount due, any scheduled payments, and details of partial payments.

New Payment Statuses

Alongside the new dynamic payment amounts, we’ve also introduced new payment statuses.

Overdue

The rent is overdue and the tenant has not made any effort to pay the rent using online rent collection.

Due Soon

Rent is due within the next 7 days.

Due Later

Payments are up to date and no further rent is due within the next seven days.

Multiple Statuses

This occurs when there is more than one valid status. For example, a tenant has scheduled a payment for part of the rent amount. This would then be both overdue and scheduled.

Scheduled

The tenant has scheduled the payment through the online rent collection but the payment has not yet been made eg. the money has not yet started the transfer.

Processing

Payment has been initiated by the tenant and is processing through the ACH system.

New Online Rent Collection Column

Quickly identify which properties have and don’t have online rent collection enabled.

View Payment Status On Desktop

On our desktop portal, you can see the date a tenant has scheduled their rent payments as well as the estimated arrival date of the funds in your bank account.

If a payment is scheduled but not yet processing you will see the the date the tenant has scheduled for the payment to be taken from their account underneath the payment status.

If a payment is processing that means we have attempted to withdraw funds from their account. Unless they have insufficient funds the payment will be in your bank account within five working days. You will be able to see the estimated arrival date of the funds into your bank account underneath the payment status.

View Payment Status On Hover

When a payment is processing you can view a detailed breakdown of the current status of the payment by hovering your cursor over the payment status.

There are four stages to the payment status. The first is the tenant making the payment, the second is the funds clearing, the third is our payment provider processing the payment and the final step is you receiving the funds.

We will highlight what status the funds currently are at and when you can expect to see them reach your connected bank account.

Did this answer your question?